KM Marketers

Refund Policy

KM Marketers > Refund Policy

    Refund Policy

    At KM Marketers, we strive to provide high-quality digital marketing services and complete client satisfaction. However, since our services involve time, expertise, and digital deliverables, we follow the refund policy outlined below:


    1. No Refund After Service Delivery

    • Once a service (such as campaign setup, SEO optimization, content creation, or design delivery) has been initiated, executed, or delivered, refunds will not be provided.

    • This is because marketing services are custom, non-reversible, and based on strategy, time, and effort already spent.


    2. Advance Payments & Deposits

    • All advance payments and deposits made to KM Marketers are non-refundable.

    • Deposits secure project scheduling, team allocation, and resources, and therefore cannot be returned once paid.


    3. Cancellation Policy

    • If you decide to cancel a project before work has started, you may be eligible for a partial refund (subject to administrative charges of 10–20%).

    • If work has already started, no refund will be possible.


    4. Subscription-Based Services

    • For monthly marketing retainers, hosting, or subscription-based plans, cancellation requests must be submitted at least 7 days before the next billing cycle.

    • Failure to cancel within the required notice period will result in the next month’s billing being processed, which will not be refunded.


    5. Third-Party Costs

    • KM Marketers is not responsible for third-party expenses such as paid advertisements (Google Ads, Facebook Ads, etc.), software subscriptions, or tools purchased for the project. These costs are non-refundable under any circumstances.


    6. Exceptions

    Refunds may be considered only under the following situations:

    • Duplicate payment made by mistake.

    • Technical issues where payment was charged but services were not initiated.


    7. Contact Us

    If you believe you are eligible for a refund under the terms above, please contact us at:

    Let's get in touch

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    Our Contact

    Location

    Unit No.10-5A Galleria, Jalan Teknokrat 6, Cyber 5, 63000 Cyberjaya, Selangor, Malaysia

    Email Address

    info@kmsoftwareservices.com

    Call Us

    +60 11 162092669

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